Triple Armor IT Help Desk Support
Current Triple Armor IT clients who require assistance can give us a quick call or send us an email. Your IT expert is always ready to troubleshoot and resolve your IT problems.
(403) 236-7376
Schedule a Call for IT Support
Have a question about our managed IT services or need to speak with an IT expert to book a free consultation? Schedule a call for a time that works for you.
(403) 236-7376
If Something's Not Working Right
With our remote and on-premise services in your corner, if something isn’t working right and you require immediate attention, reach out today.
(403) 236-7376
Frequently Asked Questions
What are Managed IT Services and why do I need them for my business?
Outsourcing of IT (information technology) services to businesses with network management, security, operating systems, virtualization, malware, databases, and storage requirements from a service provider whose primary objective is to provide such support.
In order to increase work efficiency, decrease downtime, boost cybersecurity, and achieve better cost predictability, every company of every size in every industry, must take a proactive approach to IT management.
What if we already have an internal technical IT support team/personal?
Not a problem! In-house IT department or person will not deter our efforts to handle day-to-day technical issues and network problems. We can still handle critical IT Support functions, such as strategic advice, technical problems, IT security, data backups, or second opinions to support and assist the internal IT staff.
Does Triple Armor IT come on-site whenever there is an IT problem?
The majority of IT issues can be handled remotely, however, Triple Armor IT is more than willing to handle those issues on-site to inspect and resolve issues in person.
What size of companies benefit from Managed IT Services?
Managed IT Services provide value to your business when you have at least 5 workstations/end users. Managed IT services can also cost less than a full-time employee.
Our office computers are running slow. Can you help with this?
Yes, we make sure your IT environment is working effectively. We identify and fix the setbacks and challenges in your system. Once your systems go through a deep preventative maintenance cycle, our monitoring and maintenance service will keep the implemented solutions running to their maximum potential.
We are always losing files and spend hours looking for them. Is there a solution?
Yes! That is one of the services we offer, under the Managed IT Services. No matter the case, we make sure your data is always available. We provide a cloud backup solution that not only protects your records but helps to keep your business going through any disaster! Check our Managed IT Services page for more info.
Our Internet is taking forever to load, and this happens regularly. Can you help?
We monitor our client sites for constant downtime, and sometimes it’s just an issue with a web browser or an isolated DNS device. We realize it can be disruptive and not very productive for the workers not to be able to access the internet. That is why we ask a variety of questions to figure out what the problem could be and also decide if we can solve the problem remotely or by visiting the site. No matter the issue, we can definitely help you.
Do your managed services require a long-term contract?
Not always, even a simple yearly contract can be enough to set you on the right path of your IT journey. In many instances, business owners are not aware of the extent of the services and resources that are required for the success of their IT infrastructure, which is where we come in. Onboarding new clients is a resource-intensive process and require expertise and skill like that of Triple Armor. We swiftly bring your IT environment to the standards required to eliminate downtime, improve employee performance, and enable your business to thrive.